The COMPASS Modules

THE ROLE OF TRUST:

When trust is absent, relationships are characterized by an adversarial attitude: me vs. you; us vs. them. Rather than goodwill, there are deep and hidden animosities. Respect is lost and our performance is compromised as energies are used to manipulate and protect rather than work toward a shared vision.

In this session you will learn:

• The definition and key elements of trust.
• The consequences of high and low trust in organizations and how to achieve win-win relationships.
• To understand the the importance of being trustworthy in building trust and rate your trustworthiness.
• To set personal goals for improving trust.

7 POWERS OF PERSUASION

We know definitively that the brain is hard-wired to take mental shortcuts whenever we make choices. Internal mechanisms help us quickly assimilate information and take correct steps. Those who understand how these mechanisms work have enormous power to help others make easy, quick decisions. Whether you are "selling" to your boss, your employees, your customer, or in your personal life, the power to persuade is key.

In this session you will:

• Define persuasion
• Know the right - and wrong - ways to persuade.
• Understand how the brain processes logic and emotion.
• Use logic and emotion at appropriate times.
• Determine whether your "clients" are thinking analytically or automatically.
• Apply the most persuasive appeal in every presentation.
• Do the mental "heavy lifting" so your partner* doesn't have to.
• Persuade by helping your partner* make easy decisions.

*Partner in this case being anyone you are trying to persuade.

HIGH PAYOFF HIRING

Have you ever found the “perfect” candidate during an interview who turned out to be the wrong person for the job? Imagine if you could ensure the person sitting across from you in an interview would actually be one of your top performing employees. The ability to hire the right people is extremely important to the health and profitability of any organization.

In this session you will learn to:

• Manage the evaluation process.
• Find out how to prepare for effective hiring.
• Understand the interview process.
• Make the Hiring decision
• Manage the hiring process

POSITIVE IMPACT

Most companies today, whether large or small, struggle with the challenges of how to make their organization more productive. We believe productivity starts with knowledgeable employees. The Positive Impact training teaches high performance behaviors and values that create strong organizations.

In this session you will learn to:

• Learn to communicate openly and directly
• Work smarter, harder, faster, and better
• Demonstrate “value added”
• Look for leadership opportunities
• Embrace and initiate change
• Have a positive impact on their company, customers, and colleagues
• Take charge of their personal life

DIVERSITY

Difference equals greatness. The uniqueness of the individual is what brings strength to the team. Individual differences in the work place must be sought after, nurtured and respected. High performance organizations understand this, and use it to their competitive advantage. This module introduces participants to essential knowledge and skills necessary to successfully manage diverse individuals and work groups. It is designed to motivate supervisors and managers to learn about the dynamics of diversity and their roles and responsibilities for valuing and managing diversity.

In this session you will learn:

• From Valuing Diversity to Managing Diversity
  • Define diversity and recognize the many dimensions of diversity.
  • Identify five skills for managing diversity effectively.
  • Identify ways to demonstrate valuing differences, taking action and overcoming barriers.

• Meeting New Challenges: The Changing Workforce
  • Identify demographic changes in the workforce.
  • Identify the challenges involved in managing a diverse workforce.
  • Identify four business imperatives for managing diversity.

• Using a Flexible Approach to Managing Diversity:
  • Identify and use flex-management strategies.
  • Practice using flex-management approaches.

• Determine your current skill level in managing diversity.

CUSTOMER SERVICE

In reality, goods and services are not sold, they are purchased by customers. Leaders in today’s rapidly changing business world have determined that catchy advertising campaigns have limited value. Whether it is a business, a professional practice, a health care facility or a government agency, success comes to organizations that are passionate about their customers.

In this session you will learn to:

• Define a version of Customer Service
• Discover Customer Expectations
• Develop Customer Service Coaching
• Coach Customer service Personnel
• Enhance customer Service coaching skills
• Recognize the customer Experience.
• Enhance customer Service Skills

TIME MANAGEMENT

Time management has a direct link to the bottom line of any company. Effective time management is essential to success. The most successful organizations in the 21st century require employees to be effective time managers who know how to set and reach goals based on the organization’s vision, mission and values.

In this session you will learn to:

• Define Time Management
• Identify the benefits of time management. Identify how effective time management can increase productivity and lower stress.
• Assess time management skills.
• Distinguish between important and urgent.
• Identify the causes of procrastination.
• Write an Action Plan for improving time management skills.
• Complete a Performance Plan for using the Knowledge and skills you developed in this module to assist with professional growth and development.

EFFECTIVE LEADERSHIP SKILLS

A great leader inspires others to find confidence in themselves. Supervisors play a key role in any organization. They are responsible for creating a link between upper management and front-line employees, and they have dramatic impact on employee performance and behavior.1. THE ROLE OF TRUST When trust is absent, relationships are characterized by an Solutions uses high energy and interactive exercises that can be used in open forums or tailored to your specific needs.

In this session we will cover:

• The Effective Supervisor*
  *Supervisor being anyone who oversees the work of others.
  • Identify the top 10 mistakes supervisors make.
  • Identify the competencies necessary for success.
  • Identify individual strengths and opportunities for improvement.
  • Develop ideas and a plan to improve your individual competencies.

• Leadership and Vision
  • Identify the role of vision in leadership
  • Identify the key characteristics of an effective vision.
  • Create a personal leadership vision statement.

• Motivating Others
  • Identify a model of motivation.
  • Identify the differences and similarities between values and beliefs.
  • Practice developing "win-win" situations when attempting to change others' behaviors.

• Write a Personal Action Plan

CHANGE MANAGEMENT

The future is guaranteed to bring more change, not less! We believe that the most successful organizations empower their employees to embrace change by developing effective change management skills for personal and professional success. Change is a constant challenging part of the workplace environment; the ability to adapt to a changing environment is a hallmark of a successful organization.

• Learn about change
  • Discuss the characteristics of change.
  • Identify the impact of change on our lives.
  • Assess attitudes toward change.
  • Identify different responses to change.
  • Understand the Change Process
    • Identify the phases of transition.
    • Map a change experience.
    • Identify transitions during change.
    • Discuss reactions to change.
  • Develop Change Resilience
    • Define the difference between resistance and resilience
    • Identify the causes of resistance.
    • Discuss how to manage future change.
    • Identify characteristics of resilient people.
    • Discuss how to enhance personal change resilience.
  • Enhancing Your Change Management Skills
    • Write a personalized Action Plan for improving change management skills.

  CONFLICT MANAGEMENT

  Strong leaders in today’s fast-paced business world need leaders who are adept at managing conflict. To stay competitive, high performance organizations know they must effectively manage workplace conflicts that threaten employee productivity and morale.

  In this session you will:

  • Learn a definition of unhealthy conflict and how to keep from crossing over into it.
  • Learn about five different conflict management styles.
  • Use a model to help you choose how to respond to potential conflict situations.
  • Assess which conflict styles you most often use.
  • Practice a three-step model for resolving conflicts.
  • Decide how you want to modify your conflict style and how you will better handle your current conflicts.

  PRINCIPLES OF HIGH PERFORMANCE

  Organizations and individuals are perfectly designed to get the results they are currently getting. If they keep doing what they have always been doing they will continue to get the same results. In this session we introduce dynamic techniques and behaviors that help move an organization forward.

  In this session you will:

  • Learn how to make sure everyone in the company is clear on the strategy, mission, goals and direction of the organization.
  • Discover how management facilitates workflow rather than dictating it.
  • Find out how to make all employees feel like fully valued team members.
  • Work flow and work units act more as an interrelated team rather than discreet entities.
  • The company operates in a team atmosphere.

  THE INTEGRITY MODEL

  Personal and professional integrity does not happen by accident. It is shaped by the events and circumstances of our lives. Each moment of our life provides an opportunity to expand our vision and assume full responsibility for living, growing and contributing.

  In this session you will:

  • Learn the process of self-mastery.
  • Discover the flaw inherent in common symbols of success.
  • Develop a new definition of success based upon your personal paradigm.
  • Unleash the power of your personal paradigm.
  • Understand the four different paradigms from which people live.
  • Learn the core beliefs of each paradigm.